Whether you have a question about our products, an Amazon order, or simply want to share your garden story — our team is here to help.
63/66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE, United Kingdom
cs.support@mengjie.co.uk
+44 7871141437
Monday – Friday: 9:00 am – 5:00 pm (GMT)
Saturday – Sunday: Closed
We aim to respond within one working day.
You can track your order directly through your Amazon account. Navigate to "Your Orders," find the relevant purchase, and click "Track Package" for real-time delivery updates. If you run into any difficulty, please reach out with your order number and we will look into it for you.
We offer a 30-day return window from the date of delivery. Items must be returned in their original condition and packaging. To start a return, visit your Amazon order page and submit a return request, or contact our support team directly for assistance.
Yes. All MENGJIE products carry a 12-month warranty against manufacturing defects from the date of purchase. This does not cover normal wear and tear or damage caused by misuse. Please keep your Amazon order confirmation as proof of purchase.