Privacy Policy

1. Introduction & Scope

MENGJIE LIMITED ("the Company", "we", "our") is incorporated and registered in England and Wales. Our registered office address is 63/66, Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE.

This Privacy Policy governs the manner in which we collect, process, and store personal data relating to individuals who interact with our brand through the Amazon Marketplace, browse our website, or correspond with our team via email, telephone, or post.

We are fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This document sets out clearly what data we handle, why we handle it, and the rights you hold in relation to it.

2. What Information We Collect

Depending on how you interact with us, we may gather the following categories of personal data:

• Contact details — your name, email address, phone number, and postal address, typically provided when you submit a query through our contact form or send us an email.
• Order-related data — Amazon order numbers, product information, and delivery details that you share when seeking post-sale assistance.
• Technical information — IP address, browser type and version, operating system, and referring URLs automatically recorded when you visit our website.
• Correspondence records — copies of emails, form submissions, and call notes retained to ensure continuity and quality of service.

3. How We Use Your Information

We only process personal data where a valid legal basis exists under UK GDPR Article 6(1). The bases we rely upon are:

• Performance of a contract (Article 6(1)(b)) — to manage post-sale obligations such as processing warranty claims, handling returns, and providing customer support related to orders placed on Amazon.
• Legal obligation (Article 6(1)(c)) — to meet requirements under consumer-protection legislation, tax law, and other statutory duties applicable to businesses operating in the United Kingdom.
• Legitimate interests (Article 6(1)(f)) — to respond to your enquiries, improve our product range and service quality, maintain website security, and resolve any disputes. We always carry out a balancing test to ensure your rights and freedoms are not overridden.
• Consent (Article 6(1)(a)) — in specific cases where you have provided clear, informed consent, such as opting into marketing communications. Consent may be withdrawn at any time by contacting us.

4. Disclosure to Third Parties

We do not sell, lease, or exchange personal data with third parties for commercial gain. Information may be shared only in the following situations:

• Amazon — order and transaction data is shared with Amazon as an inherent part of the marketplace purchasing and fulfilment process, subject to Amazon's own Privacy Notice.
• Trusted service partners — we may engage carefully vetted third parties (e.g. website hosting, email delivery) to process data on our behalf, always under binding contractual safeguards.
• Legal compliance — we may disclose information when compelled by law, regulation, or court order, or to defend our legal interests and safeguard the safety of others.

5. Cookies & Tracking Technologies

Our website employs a small number of cookies and similar tracking technologies to support functionality and improve user experience:

• Strictly necessary cookies — essential for core website operations such as session management. These cannot be disabled without affecting site functionality.
• Analytics cookies — used to understand aggregate visitor behaviour so we can refine our content and user experience. All analytics data is anonymised before processing.

You may adjust your cookie preferences via your browser settings at any time. Please be aware that restricting cookies may limit certain features of the website.

6. Data Security & Retention

We employ robust technical and organisational safeguards — including data encryption, controlled access, and periodic security audits — to protect your personal data against unauthorised access, accidental loss, or destruction.

Personal data is retained only for as long as it is needed for the purposes outlined in this policy:

• Customer service records — held for up to three years following the most recent interaction, after which they are securely deleted.
• Warranty records — retained for the warranty period plus an additional twelve months.
• Web analytics — raw data is anonymised and aggregated; unprocessed data is removed within twenty-six months.

7. Your Rights

The UK GDPR and the Data Protection Act 2018 confer a number of important rights upon you:

• Right of access — you may request a copy of all personal data we hold about you.
• Right to rectification — you may ask us to correct any data that is inaccurate or incomplete.
• Right to erasure — in qualifying circumstances, you may request that we permanently delete your personal data.
• Right to restriction — you may request that we limit our processing of your data while a matter is being investigated.
• Right to data portability — you may obtain a copy of your data in a structured, commonly used, machine-readable format.
• Right to object — you may object to processing carried out under legitimate interests, or to processing for direct-marketing purposes, at any time.

To exercise any of the above rights, please write to us at cs.support@mengjie.co.uk. We will acknowledge your request within five working days and provide a substantive response within thirty days.

If you remain unsatisfied with our handling of your data, you are entitled to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Contact & Updates

Should you have any questions or concerns regarding this Privacy Policy, or the way in which we manage your personal information, please do not hesitate to contact us:

MENGJIE LIMITED
63/66, Hatton Garden, Fifth Floor, Suite 23
London, EC1N 8LE
United Kingdom

Email: cs.support@mengjie.co.uk
Telephone: +44 7871141437

We reserve the right to amend this Privacy Policy periodically to reflect changes in our practices or in relevant legislation. Updated versions will be published on this page alongside a revised "Last updated" date. We recommend reviewing this page from time to time to stay informed.